TfL SERU Assessment Topics
Practise one topic at a time. The TfL SERU Assessment handbook is organised into these chapters — each has its own free quiz, so you can focus on the sections you find hardest.
Passenger, road and vehicle safety
Keeping passengers, yourself, and other road users safe — the responsibilities that sit at the heart of the 'S' in SERU.
Practise 3 questions →Safeguarding children and adults at risk
Recognising when a child or vulnerable adult may be at risk of harm — and knowing it's your duty to act, not to investigate.
Practise 3 questions →Equality, disability and the Equality Act 2010
Treating every passenger fairly under the Equality Act 2010 — including your legal duties around disability and assistance dogs.
Practise 3 questions →Regulatory understanding: the PHV (London) Act and TfL rules
The licensing framework you work within — how private hire is regulated in London and the obligations that come with your licence.
Practise 3 questions →Dealing with passengers and difficult situations
The judgement calls of the job — lost property, disputes, and staying calm and professional when a situation gets difficult.
Practise 3 questions →